Mellowra Rituals | Privacy Policy

Welcome to Mellowra Rituals, a brand owned by Epifron Wellness LLP. This Privacy Policy outlines how we collect, use, and protect your information when you visit or make a purchase through our website https://www.mellowrarituals.com.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information when you use our services:

Personal Identifiable Information (PII): Name, email address, phone number, shipping and billing address.
Order and Payment Details: When you make a purchase, payment-related data such as transaction amount, mode of payment, and billing information are securely processed by our third-party payment processors. We do not store any payment card or sensitive financial information on our servers.
Technical Information: IP address, browser type, operating system, referring URLs, and access times.
Cookies and Tracking Data: We use cookies and similar technologies to enhance user experience, track website performance, and deliver personalized content.

2. How We Use Your Information

We use your information to:

Fulfill and manage your orders
Process payments securely
Deliver products to your address
Provide customer service and support
Communicate with you about your orders, updates, and promotional content
Improve website functionality and user experience
Comply with legal obligations

3. Information Sharing

We do not sell or rent your personal data. We may share your information with:

Third-party service providers involved in website hosting, logistics, marketing, analytics, and payment processing
Couriers and shipping partners to deliver your order
Authorities, if required by applicable law or to protect our rights and comply with legal proceedings

4. Data Security

We take reasonable administrative, technical, and physical safeguards to protect your personal data against loss, misuse, unauthorized access, disclosure, alteration, or destruction. Our website uses SSL encryption to protect information during transmission.

5. Cookies

Cookies help us improve your experience by:

Remembering preferences and cart contents
Analyzing website traffic and visitor behavior
Offering relevant product suggestions

You can modify your browser settings to decline cookies. However, disabling them may limit certain features of our website.

6. Your Rights

As a user, you have the right to:

Access the personal data we hold about you
Request correction, update, or deletion of your data
Withdraw consent for marketing communications
Request information on how your data is being used

To exercise any of these rights, contact us at hello@mellowrarituals.com.

7. Third-Party Websites

Our website may include links to external sites not operated by us. We are not responsible for the privacy practices or content of such sites.

8. Children’s Privacy

We do not knowingly collect or solicit personal information from individuals under the age of 18. If you believe a minor has provided us with personal data, please contact us for immediate removal.

9. Policy Updates

This Privacy Policy may be updated periodically. All updates will be posted on this page with the revised date at the top.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please reach out to:

Mellowra Rituals
Email: epifronwellness@gmail.com
Website: https://www.mellowrarituals.com